FAQs
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions.
What payment methods do you accept?
We accept all major credit cards, including VISA, Mastercard, Discover, and AMEX. Additionally, we also accept PayPal payments.
Can I change or cancel my order?
Certainly! You can request changes or cancel your order within 24 hours of receiving the order confirmation. Please reach out to us with your name and order number. After the initial 24-hour period, your order will have been processed and unfortunately, we won't be able to make any changes or cancel it.
When will my order be shipped?
Once your payment is verified, we will process and ship your order within 24-48 hours.
How can I track the status of my order?
Once your order has been shipped, you will receive an email notification with your tracking number. You can use this tracking number to easily track the status of your order at any time.
What is the origin of the shipments?
Our shipments originate from our partnered factories located in various locations. Therefore, if you order multiple items, please anticipate that they may be shipped separately as different factories specialise in different areas of manufacturing.
What is the estimated delivery time for my items?
Generally, you can expect your items to arrive within 8-12 business days.
Do you offer international shipping?
Absolutely! We provide worldwide shipping to all countries. What's even better is that our tracked shipping service is always free of charge, and there is no minimum purchase required!